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I've got a rare moment here at work, sitting in the apple store, letting my customer wait a few minutes before I head back to their house.
Let 'im wait. If you don't know how to run your own computer, then why did you buy one? Wouldn't you want to learn how to work it yourself, instead of paying me to do that for you?
I'm grateful for my job, but I just don't understand some people's desire to be as disassociated with their computer... "Just make it work, and fix it when it's broken, I can't be bothered..."